Careers at Gorse Hill
Gorse Hill is a spectacular countryside Mansion House Hotel situated in the green heart of Surrey just outside of Woking. Our property provides superior hotel accommodation and event/function space that's perfect for short breaks and holidays, meetings and conferences, wedding and events or for anything else in between.
Explore our range of exciting jobs available. A passion for excellence, a can do attitude and a willingness to learn is essential. This is a fantastic opportunity for enthusiastic people be part of a growing brand of unique properties.
To enquire about vacancies please contact our Human Resources Manager ensuring you attach your CV via email to Nikki Braidwood: HR@active-hospitality.com
Primary Responsibilities
• Oversee day to day operations of the hotel, inclusive of Front Office, Food and Beverage, Conference and Banqueting and Kitchens.
• Maintain cost controls across the operational departments of the property in line with company ratios and targets.
• Work with the maintenance and estates team to maintain a high level of health and safety compliance in the hotel.
• Continue to maintain brand standards across the site to ensure guest satisfaction.
• Handle day to day issues and complaints with discretion and professionalism.
• Provide hands on support to all departments where necessary.
Requirements
• Previous management experience in hotels to a minimum of Head of Department level in an operational department.
• High level leadership skills with the ability to develop and train staff.
• Proven experience delivering and running weddings and exclusive high end events of 100+ covers.
• Knowledge of Opera and Micros systems is desired however not essential.
Additional pay:
• Tips
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Referral programme
Schedule:
• 10 hour shift
• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability
Ability to commute/relocate:
• Woking: reliably commute or plan to relocate before starting work (required)
Experience:
• Hospitality: 1 year (required)
• Management: 2 years (required)
• Experience within a Food & Beverage environment with strong food and drink knowledge
• Confidence to manage a team
• Customer service and excellent communication skills
What you'll receive:
• 45 hour contract
• Staff Discounts
• Employee Rewards/Discount Programme (Hospitality Rewards)
• Employee Referral Scheme
• Excellent training, development and progression opportunities
• Complimentary onsite car parking
Additional pay:
• Tips
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme
Schedule:
• Monday to Friday
• Weekend availability
Experience:
• Hospitality: 1 year (required)
Primary Responsibilities
• Day to day management of the Sales and Events Office, overseeing all event enquiries and planning from Conference and Banqueting, Weddings, Wakes, Christmas Parties and beyond.
• Proactively develop new sales strategies and offers where necessary to work towards budget.
• Close management of rate strategy, particularly as we refurbish our bedrooms in early 2024.
• Responsibility for the checking of all function sheet and event packs before being sent on to Operations.
• Collating post-event feedback from clients to ensure repeat business.
• Producing necessary reports for presentation to General Manager and Owners to provide accurate insight into sales performance.
• Ensuring processes remain in place to respond to guest enquiries in a timely and efficient manner within the team.
• Working with our central marketing team and reservations team on ideas and promotions to drive and maintain rate dependent on season and local competition.
• Developing and expanding on relationships with existing clients whilst also being able to pro-actively search for new business.
Requirements
• Previous sales experience within the hotel industry is essential.
• Previous experience with Opera is desired but not essential.
• Strong interpersonal skills, able to dedicate time to developing a team whilst also nurturing relationships with the client base and future clients.
• Commercially aware with ideally a good knowledge of the local market.
• Creative approach to work with the ability to develop new ideas from concept to execution.
Additional pay:
• Tips
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme
Ability to commute/relocate:
• Woking GU22 0QF: reliably commute or plan to relocate before starting work (required)
Experience:
• Hotel Sales: 2 years (required)